Take Your CX to the Next Level
Take Your CX to the Next Level
Find out where you fall on the QA Framework and take your CX to the next level!
Find out where you fall on the QA Framework and take your CX to the next level!
We have a dedicated quality assessment team...
We use purpose built QA software to manage the quality of our CX...
We use QA as a method for identifying process improvements which we then adopt and implement....
We continually check the impact of QA on our business (eg. improved client retention, reduced staff churn etc)...
Customer Sentiment is acknowledged as affecting the bottom line for our business...
When looking for budget QA activities (measuring, training etc.) it’s easy to get executive buy in...
You are at the Operational Level
You are at the Operational Level
An operational QA framework considers the nuts and bolts of the QA evaluation process and workflows, the operational goals and how it is deployed. It is based on short term decisions and actions involving the day-to-day operational issues that need to be addressed before any grand Tactical or Strategic issues.
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You are at the Tactical Level
You are at the Tactical Level
Tactical QA frameworks address the businesses medium term goals and tailors the framework by channel and business or back office. A more limited impact than Strategic QA frameworks they are in place for the medium term and tend to be more changeable.
Contact us for a consultation: http://scorebuddyqa.com/us/contact-us/
You are at the Strategic Level
You are at the Strategic Level
A Strategic QA framework contributes directly to the achievement of the organizations Strategic long term goals. It is valued at senior leadership level and may involve major departures from previous practices and procedures.
Contact us for a consultation: http://scorebuddyqa.com/us/contact-us/