How AI Chatbots Will Disrupt the eCommerce Industry?

eCommerce is one of the most emerging segments of the retail industry and it is growing at a phenomenal pace every year. There are no signs of slowing down, which means retailers must try harder to meet their ever-growing customer expectations and earn trust. Research says eCommerce is on the rise with worldwide deals touching an astounding number of $2.3 trillion in 2017 and is expected to reach $4.5 trillion by 2021. While shopping online, many of you must have seen product suggestions that pop up depending on the past purchases or your preferences. But this is not enough for customers to make a purchase decision! They want a personalized and instant conversational experience. This is possible through Chatbot.

Role of AI Chatbots in eCommerce
Chatbots provide an engaging experience to customers throughout the stages of the customer journey across different platforms like text, email, app, website, etc. Factors that are driving customer decisions include technologies such as AI chatbots, QR-code payment options, sensors/robotics, Machine Learning, smart logistics, etc. Here are some of the fascinating chatbot applications that every chatbot development company must be aware of-

- Integration with AI Chatbots
While shopping online, bots can respond to customer inquiries, voice commands for simple tasks & provide product recommendations through interactions using Natural Language.

- Smart Purchase
Using Machine Learning & Deep Data algorithms on the data, businesses can easily process orders and purchases saving time and efforts.

- Real-Time Advice
Chatbots can answer an unlimited number of customers at the same time for any advice on brands or products they are checking out on the website/ store.

- Feedback Collector
Feedback Chatbots can leverage the power of conversational interfaces to understand what your customers think about your products and services.

- Recommendations
Companies are using chatbots to analyze customer behaviors on websites with the help of algorithms and predict the products that may be appealing to customers.

Closing Statement
Every big brand right from retail to travel or any other online-based business are using intelligent bots to connect with people in a human-like way. Whether you shop in-store or online, a chatbot can engage customers by identifying their intentions and answering questions in a conversational style. Chatbot not only helps in giving accurate answers instantly but also help companies to save cost on customer support agents.

Known for their cost-effectiveness, companies have begun leveraging more AI chatbots to gain a competitive advantage in this fast-changing world. If you are planning to get a chatbot for your business, we suggest you talk with experts to find out how much does chatbot development cost. Tap the power of chatbots to drive sales in your eCommerce business and outshine your competitors with the immense benefits of bots.