Are You a Customer Experience Expert, or What?!

Journeys? Like my trip to Paris?

I sometimes do...

Of course! All the time.

I'm all in. My customers receive an experience that fits their hobbies, marital status, place of residence, and their favorite cracker flavor.

No. Why? Does it matter?

Well... All my emails include the words "hello X"... (X being their name).

Sell our product or service...

Keep customers satisfied, make sure they have the simplest experience

Earn a nice paycheck, of course!

Because that's what I read on cx.walkme.com.

Because a customer experience not based on customers preferences is not a very good one.

Because that's what I feel is the best answer for this question.

Assuring all employees are always kind and welcoming.

Sticking to tradition while always seeking ways to innovate.

Making great movies!

If the product was delivered on time.

What's their satisfaction level.

Staff and service, the product, the company, the price.

Uses 50 companies as a model for good revolutionizing strategies.

Shep Hyken...Am I supposed to know this name?

Tries to explain some of the key aspects of customer experience.

Trick question - customer experience is all of those together, and more.

CRM? As in Club Ricky Martin?

I guess that user experience, since it's the one that has the most to do with technology...

3 things - Make it personal, make it intuitive, and make it interactive.

Read all you can about the customer experience field, and create innovative journeys with the tips you read online.

Create an experience that won't be easy for your customers to understand - it'll make them appreciate the effort.

Don't be fooled, Millennials don't act any differently than other generations.

Because they act and think differently than Baby Boomers. They are more tech savvy, tend to pride themselves as being self-sufficient, and looking for personalized experiences.

Because they have a shorter attention span, mostly.