Take Your CX to the Next Level
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We have a dedicated quality assessment team...
We have a dedicated quality assessment team...
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We use purpose built QA software to manage the quality of our CX...
We use purpose built QA software to manage the quality of our CX...
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We use QA as a method for identifying process improvements which we then adopt and implement....
We use QA as a method for identifying process improvements which we then adopt and implement....
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We continually check the impact of QA on our business (eg. improved client retention, reduced staff churn etc)...
We continually check the impact of QA on our business (eg. improved client retention, reduced staff churn etc)...
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Customer Sentiment is acknowledged as affecting the bottom line for our business...
Customer Sentiment is acknowledged as affecting the bottom line for our business...
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When looking for budget QA activities (measuring, training etc.) it’s easy to get executive buy in...
When looking for budget QA activities (measuring, training etc.) it’s easy to get executive buy in...
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Calculating...
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