How to talk to a Towing Service Operator and Driver in Garden Grove?

Have you ever been stranded in the middle of a busy highway or on a deserted road with a broken down car, feeling helpless? Tow truck operators and drivers help us out during such stressful situations. Their job is a hard one as they have to deal with angry, panicked car owners while trying to figure out the exact location and the kind of help they need. Speaking rudely or vaguely to a tow service operator will not only mar the entire experience but will prevent the car owner from getting optimum help from the towing company.

Here are some guidelines to communicate clearly with the towing service operator or driver in Garden Grove so that the overall experience is pleasant and the car owners get the help as soon as possible.

Try to Remain Calm:
Getting into an accident or dealing with a car breakdown on the road could be quite intimidating and can send anyone into panic mode. However, it is important for you to remain calm, especially in such tense moments. If you call the towing service operator in panic, it will make things more difficult and complicated for both you. So, before you contact the towing company, take a deep breath to calm your nerves and stop hyperventilating. Take time to understand your situation or the location you are stranded in to give accurate information to the towing company so that help can reach you sooner.

Try to State Your Exact Location:
While you are talking to the towing service operator try to be as detailed as possible while describing the location you are stranded in. If you are not aware of the place your car has broken down or has met an accident, it is best to share the GPS location to the towing company from your smartphone. This will help the tow truck driver to find you easily and offer necessary help.

Be Detailed about Your Situation:
Other than sharing your location with the towing service operator, do not forget to share the details of your situation. This is important because there are different tow trucks for different situations. For instance, if you are wedged into a tight spot then a medium-sized tow-truck will be able to help you out of the space, or if your exotic sports car got stranded then you would require the exotic car towing services. Being detailed about your situation beforehand saves time for both the tow truck driver and the car owner.

Give Respect:
It is true that getting stranded on the road while going somewhere can be a perfect spoilsport. However, behaving rudely with the towing service operator or the tow truck driver is not productive in any way. The towing company is the one helping you out of the stressful situation so that you can get back on the road quick and safe. So it's better to give them the respect they deserve and not voice your frustration or complaint on the phone or while getting towed back to the garage.

Slow Down or Move Over:
The biggest help a tow truck can get is when you are parked at the side of the road. This is especially helpful if your car has broken down in the middle of a busy freeway or highway. This will make it easier for the tow truck driver to help you out. Furthermore, the other drivers on the road can also help the tow truck by either slowing down or moving to the next lane. Towing out a stranded car out of the bus road is difficult on itself without having cars drive by at the speed of 80 mph (miles per hour).

Show Your Appreciation:
Many people think that tipping the tow truck driver separately is not necessary as the company will be paid in full for the services rendered. While giving tips is not mandatory, such a gesture is appreciated in the long run. In case you are not in a position to tip your tow truck driver, a heartfelt “thank you” is also appreciated in return.

When you are stranded on the roadside with not a soul to help you out, a towing service operator and a tow truck driver comes to your rescue. The job of a towing service operator and driver is much harder than it looks, as it involves helping different kinds of people stuck in different situations. Clear communication and heartfelt appreciation will help them to rescue you in the best way possible.

Ref:
http://www.accuratetowingservice.com/tow-truck-operator-proper-etiquette/